Refund policy
Return Eligibility
At Gadgetaria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:
- Return requests must be made within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging with all accessories, manuals, and invoices.
- Items showing signs of use, physical damage, or missing parts may not be eligible for return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care products
- Gift cards
- Digital products
- Clearance or final sale items
- Products marked as non-returnable
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong item
- An item with missing parts
Please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the package and product
- Description of the issue
- An unboxing video recorded from the moment the sealed package is opened until the product is fully visible.
Our support team will review the request and provide a replacement or refund if approved.
Important: Claims for damaged, defective, incorrect, or missing products require an unboxing video. Claims submitted without an unboxing video may not be eligible for approval.
Refund Process
Once your returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- Processing time may vary depending on your bank or payment provider.
Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged product), return shipping will be arranged at no additional cost where applicable.
- For other approved returns, shipping charges may be deducted from the refund amount.